Bookings and Tickets
Cancel and refund
All our tours, guided tours entrance tickets are refundable. By completing the registration on the portal, the customer is given the opportunity to request a refund of what was purchased. Most tickets provide a 100% refund of the amount. Read carefully the conditions to take advantage of the guarantee.
Only by making purchase as registered customers do you have the right to access the "Refund" program. Upon completion of the purchase procedure, the registered customer immediately recives the purchased voucher eletronically via email. By comunicating proven reasons for impediment, it is possible to request a refund of the purchase
- Comunication 48H before 100%
- Comunication 24H before 80%
- Comunication 6H before 50%
In some periods of the year or special needs it will not be possible to satisfy requested recived staring 24H before the expected date of use. These are the general rules. However, our staff will try to solve most of the request by exchanging voucher or re-using them with last minute request. Do not hesitate to contact us for any information or development of special requests.